The directors of Joe Walsh Pilgrimtours Ltd., which also trades as Concorde Travel, today announce a cessation of trading of its operations. The Commission for Aviation Regulation (CAR) have been informed and are liaising with the directors of Joe Walsh Pilgrimtours Ltd.
Joe Walsh Pilgrimtours Ltd. hold a bond with the Commission for Aviation Regulation, which provides financial protection for flight inclusive travel packages originating in Ireland. CAR will manage any outstanding refunds, including those under the Refund Credit Note (RCN) scheme announced by the Irish government in 2020. Any customer of Joe Walsh Pilgrimtours Ltd. with monies paid towards a cancelled booking or a future travel package should contact CAR and make a claim.
Claim forms can be downloaded here: https://www.aviationreg.ie/travel-trade-the-commissions-role/travel-business-collapse-information-and-claim-forms.951.html
Flight inclusive packages originating in the UK are financially protected by way of a Total Payment Protection (TOPP) policy provided by Travel & General Insurance Services Ltd.
UK based customers of Joe Walsh Pilgrimtours Ltd. should contact the Travel & General Insurance Services Ltd. helpline on +44 (0)1702 811397 to commence the refund process.
Joe Walsh Pilgrimtours Ltd. can be contacted by customers with claim related queries on +353 1 2410800 and UK customers on +44(0)161 8208790, Monday to Friday from 9:00am to 1.00pm and from 2.00pm to 5.30pm.
Joe Walsh Pilgrimtours Ltd. has not traded since the start of the pandemic. However, they have remained open during this time to assist customers with refunds and rebookings.
Joe Walsh Pilgrimtours Ltd. did everything they could to see themselves and their customers through the pandemic. Travel protocols in Ireland are the most restrictive in Europe, putting Irish travel companies at a disadvantage to their European counterparts.
Like many travel agencies and tour operators Joe Walsh Pilgrimtours Ltd. was paying overheads, while at the same time unable to trade and also waiting on refunds from suppliers. Joe Walsh Pilgrimtours Ltd. has worked full time during the pandemic for no return.
Joe Walsh Pilgrimtours Ltd. has business interruption insurance in place. The company had hoped to be able to continue trading with the benefit of a large refund claim from the insurers. However, it has not been possible to reach agreement with the insurers at this stage. This will now be a matter for the liquidators to progress in due course.
Commenting on the decision today to cease trading, the directors said: ‘The decision that has been made is in the best interest of all concerned. We would like to thank, at this time, all our customers over the years. We would also like to acknowledge the incredible effort that our staff have made, and for their loyalty and support, particularly during the last year.’
Press release issued by TravelMedia.ie on behalf of Joe Walsh Pilgrimtours Ltd.
Michael Collins, Managing Director of TravelMedia.ie, is available for comment.
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