Canary Islands Introduce Travel Assistance Policy to Cover Visitors for COVID-19 Expenses

The Ministry of Tourism, Industry and Commerce of the Canary Islands Government has closed an agreement with AXA Spain for the subscription of a travel assistance policy applicable to all tourists who travel to the Islands, whether foreign or national, in order to respond to incidents related to COVID-19, including the need to prolong stays due to quarantine.

The agreement was signed by the regional Minister of Tourism Yaiza Castilla, on behalf of the public company Promotur Turismo de Islas Canarias of which she is CEO, and the company AXA Seguros, represented by the regional director, Auxiliadora Expósito, and Enrique Fernández, representing EM7 Risk Management and agent of AXA.

The Canary Islands thus becomes the first Spanish Autonomous Community in which tourists will have travel assistance coverage.  In the unfortunate case of a positive test for COVID-19, this agreement guarantees cover for all related medical expenses, health repatriation and extension of stays due to quarantine related regulations. However, it will not cover cases of COVID-19 known prior to travel, as set out in the insurance policy conditions.

Yaiza Castilla, Minister for Tourism commented “With the introduction of this policy, the Canary Islands further extend their commitment to reinforce and increase the safety and peace of mind of tourists”

In addition, Canary Islands Tourism and AXA Spain agree that this travel assistance insurance will make the Canaries even more attractive as a tourist destination, which already stands out for its health security.

As a result of this agreement, AXA will make an exclusive telephone hotline available to the Canary Islands Government, to attend to any matters related to this policy.

The protection of tourists through this insurance policy takes effect as of this week and will be valid for 12 months. It will cover all visitors who did not know they had the virus and do not have personal insurance to cover the costs.




For more information on the Canary Islands please contact Niamh Waters